Theresa Desch

Thanks to social media, many businesses have discovered that it’s easier than ever for customers to air their complaints. Customers on Facebook, Twitter, Yelp, etc. have a built-in audience that …

To ensure we are delivering on our promise of quality , GTRI requests customer satisfaction surveys on a quarterly basis, at the end of a project, and ad hoc. The …

Throughout the year, GTRI surveys dozens of customers to make sure we are delivering quality products and services. We have several types of surveys including a general satisfaction survey sent …